Our principle
We keep personal data no longer than needed for the purposes in our Privacy Policy, or than the law requires. The periods below are our standard targets. Some may be longer where there is a dispute, investigation or legal duty.
Standard periods
| Data | How long |
|---|---|
| Enquiries (name, contact, request) | 24 months after the last contact, or until you ask us to delete it |
| Live listings | While the listing is live |
| Removed or expired listings | 12 months after removal, then deleted or anonymised |
| Verification documents and background check results | 12 months after the verification ends or you withdraw, unless the law requires us to keep records longer; the badge decision may be kept as a record |
| Reports, complaints and investigation records | 6 years after closing, or longer if needed for legal claims |
| Payment and accounting records | For as long as tax and accounting law requires |
| Anti-money-laundering records | For as long as the law requires |
| Inspector and field agent records | For the duration of the agreement and 6 years after |
| Technical and security logs | Up to 12 months |
| WhatsApp conversations | Up to 24 months, unless needed for a dispute |
How deletion works
Send us a data request. We confirm your identity, check whether we must keep anything for legal reasons, and then delete or anonymise the rest. We tell you what we did. Data may stay in backups and version history for a limited period before it is overwritten.
What we cannot undo
We cannot recall content that other people have already copied, shared or saved, or messages you sent to others.
Review
We review these periods regularly and update this page when they change.