How to reach us
- WhatsApp: +233 50 588 3766
- Address: Navrongo, Ghana
- Hours: We reply to WhatsApp messages as soon as we can
Legal notices can be sent to us on WhatsApp or to the address above.
Where to go for what
- Spotted a scam or a false listing? Use the report form.
- Want your data seen, corrected or deleted? Use the data request form.
- Want a refund? See Fees, Refunds & Cancellation.
- Disagree with a verification decision? See the Verification Policy.
Making a complaint
- Tell us. Message or email us with what happened, what you would like us to do and any evidence.
- We acknowledge within 2 business days and tell you who is handling it.
- We answer within 10 business days with what we found and what we will do. If it needs longer, we will say why and when.
- Escalation. If you are not happy, ask for the complaint to be reviewed by senior management, who will reply within 10 business days.
- Outside help. You may also use mediation or arbitration as described in our Terms of Use. For data protection concerns you may complain to the Data Protection Commission.
Accessibility
We want AssetNest to be usable by everyone, including people who use screen readers, keyboards or other assistive tools, and people on low-bandwidth or older devices. We aim to meet WCAG 2.1 level AA and test with keyboard navigation and reduced-motion settings. Some listing photos and videos come from sellers and may lack descriptions. If you find a barrier, tell us the page and what happened, and we will try to fix it or give you the information another way.